Neighborhood Complaint
Inquiries & Violations
READ FIRST:
Emerald Pointe has a governing process in place for violation reporting of the covenants that *absolutely must* be adhered to.
Sending an email to a board member or committee chair is not sufficient to start the complaint process!
This page serves for the 'How-To' when filing a complaint.
This page is not meant to serve as a substitute for the official process found in the Administrative Procedures Manual Rev. 04.20.21, pages 19-24.
BEFORE FILING A COMPLAINT
Read the Covenants to assure your complaint is a legitimate concern to be addressed by the Committee. While unsightly to you, we are unable to address matters that are not included in the Covenants.
A copy of the Covenants is found on our website or can you click to review the documents that govern Emerald Pointe here.
Click Here to review the EPOA Covenants
Click Here to review the EPOA Administrative Guidelines Manual
We are neighbors first.
Communicating your concern directly and respectfully to a neighbor is the best method for resolution. Your neighbor may not be aware they are committing an infraction that is affecting you.
ACTION STEPS TO FILE A COMPLAINT
If you still feel your matter is going unresolved, the instructions for filing a complaint are below.
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Complete the Covenants Report Form. A copy of the form is provided for you to download at the end of this page.
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Drop off the Complaint Form. The form must be in a secured and sealed envelope. The Envelope MUST be addressed to "EPOA Covenants Committee Only". Drop off location is 103 Emerald Pointe Drive mailbox.
OR
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Email the completed form to Covenants Committee Chair. All Committee Chairs currently serving can be located at emeraldpointe.net/association.
The appointed Committee Chair's personal email address may be found in the Community Directory under the Home Owners tab or by going to emeraldpointe.net/directory.
YOUR FORM WILL NOT BE ACCEPTED IF YOU SUBMIT:
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Incomplete Forms. An incomplete form will be returned to the Complainant for completion.
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Anonymous Complaints. You may indicate on the Covenants Complaint Form whether or not your identity may be used, however, it must be checked in the appropriate field box.
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Ignoring the Process. If you do not follow the process outlined in the Administrative Procedures Manual, your complaint may not be addressed.